Terms & Conditions
All items are shipped only after item and shipping costs are paid in full to Japanese Vintage & Antiques.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of check out.
If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by Japanese Vintage & Antiques.
If an item is irreparably broken during shipping, the total cost of item only, will be refunded to the buyer by Japanese Vintage & Antiques.
If an item is damaged during shipping, Japanese Vintage & Antiques will collaborate to decide a fair % of refund according to the extent of damage or full refund.
Buyer always needs to consider the nature and the antiquity of items on sell, therefore damage can occur during shipment. Japanese Vintage & Antiques will do it's best to prevent any possible accident.
Japanese Vintage & Antiques wants you to be entirely satisfied and 100% confident in us and our service. If you are not satisfied with your purchase, for any reason, you can return item to us for an exchange or full refund within 1 week of shipping delivery.
Please note: If you are sending your item back to be exchanged or refunded you will not be reimbursed for initial postage paid or postage cost back to us, unless we recognize our fault in item problem.
Returns must take place within 1 week from delivery. Any items you wish to return must be in the exact condition you received it with original wrapping.
Restocking fee: 5% restocking fee will be applied for all returned items. Such fee will be deducted from item refund.
Shipping costs are non-refundable: Return shipping and item safety is the customer's responsibility.
Items cases: Considering the antique or vintage nature of items Japanese Vintage & Antiques will examine each case and determine it’s responsibility.
Order cancelation and total refund: Order cancelation or total refund can apply only if your item/s has not been yet shipped. If item/s have been candled and finally processed for shipping 5% restocking fee calculated on shipping cost will be applied.
Any complaints or advise about items or seller may be sent to our support team. Each case will be looked at individually with best care.
Japanese Vintage & Antiques is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, Japanese Vintage & Antiques shares no responsibility.
These terms and conditions are subject to change. Updated to Apr 1 2019